Legal
Terms of service
Last updated September 22, 2026
The short version: be a good neighbor, your community's data stays yours, and we'll be straight with you. The details are below, in plain English.
The service
OurHOA provides software that helps homeowners' associations and similar communities manage dues, records, communication, and their community website. We host the software; your community owns its data and its decisions.
Your account
You are responsible for keeping your login credentials secure and for what happens under your account. Board members with elevated access agree to use that access only for legitimate association business. You must be authorized by your community to set it up on OurHOA.
Payments and billing
Creating a free account does not purchase a subscription. The free plan covers up to 25 homes. Pro costs $1 per purchased home per month and Premium costs $2; paid plans bill every home, including the first 25. Paid checkout shows the home capacity and total before you subscribe. Cancel software renewal in Community settings; paid access continues through the paid period. Cancellation does not automatically refund an earlier payment. Contact [email protected] about billing errors or refund requests. Association dues are separate. Automatic dues require the resident's authorization in Stripe and can be stopped from Payments. The association covers dues processing fees, deducted from its proceeds: domestic cards 2.9% + 30¢, ACH Direct Debit 0.8% capped at $5 per payment, and an additional 1.5% for international cards. These fees are not added to the resident's dues and do not reduce the resident's payment credit. Processing fees are retained when dues are refunded. Confirm dues and any requested refund with your association.
Getting your data back
Board members can download all community data as a ZIP of CSV files from Community settings at any time. Cancelling a paid plan does not remove that access. If your community asks us to close its account, the export stays available to the board for 30 days after cancellation before we delete the community's data.
Acceptable use
Don't use OurHOA to break the law, harass neighbors, send spam, or attempt to access another community's data. We may suspend accounts that put other users or the service at risk.
Content and records
Your community keeps ownership of everything it uploads. You grant us the limited license we need to store and display that content to your community. Boards are responsible for the accuracy of their records and for complying with their state's laws and their own governing documents.
Not legal or financial advice
OurHOA is software. Our guides, reminders, and compliance features are general information to help volunteer boards stay organized - they are not legal, tax, or financial advice, and they don't replace your governing documents or a professional's judgment.
Warranty and liability
We work hard to keep OurHOA fast, secure, and available, but the service is provided "as is" without warranties. To the extent the law allows, our liability is limited to the amount your community paid us in the twelve months before a claim.
Changes and contact
If we make material changes to these terms we'll notify account owners by email. Questions? Reach us at [email protected].